Seller

• Company: Plasarf Plazma ve Lazer İthalat İhracat Sanayi Ticaret Limited Şirketi
• Address: Kiza Is Merkezi, A3 Blok No: 437/2I, Onur Mahallesi, Turhan Cemal Beriker Bulvari, 01130 Seyhan / Adana, Turkey
• MERSIS No: 063404991800001
• KEP: plasarfplazma.lazer@hs01.kep.tr
• Email: export@plasarf.com
• Phone / WhatsApp: +90 543 214 7273

Buyer: the business placing the order, with the company, contact and delivery details provided at checkout.

This agreement sets out the rights and obligations of the Seller and the Buyer for the sale and delivery of the products listed in the Buyer’s order, placed electronically on this website. It applies together with our Terms of Service, Shipping Policy and Refund & Return Policy.

Our store serves business customers. By placing an order, the Buyer confirms that it purchases for business or professional purposes. Statutory withdrawal rights that apply only to consumer purchases therefore do not apply; cancellations and returns are handled as described in section 8.

• The main characteristics of each product (type, size, specifications and compatibility) are shown on its product page.
• Prices are shown in EUR; the Buyer can also pay in GBP. The prices, the shipping cost and the total amount shown at checkout are final once the order is placed.
• Orders ship DAP (Delivered at Place). Import VAT, customs duties and clearance fees charged in the destination country are not included and are payable by the Buyer.

Payment is made by Visa or Mastercard credit or debit card through iyzico, with 3D Secure verification. The card is charged when the order is placed. The order is confirmed once the payment is completed and the order confirmation is sent to the Buyer’s email address.

• Products are shipped with DHL, using the option selected at checkout (Express or Economy), within 1-2 business days after payment.
• Estimated delivery dates are provided by DHL and are not guaranteed; customs clearance or events outside the Seller's control can cause delays.
• The Buyer is responsible for providing a complete and correct delivery address and phone number. Costs caused by incorrect details may be charged to the Buyer.
• Risk of loss and damage passes to the Buyer when the products are delivered to the delivery address.

• The Seller delivers the products as described on the product pages, in good condition and with a commercial invoice.
• If an ordered product cannot be supplied, the Seller informs the Buyer and refunds the amount paid for it in full.
• The Buyer checks before ordering that the products match its requirements and machines, and inspects the delivery on arrival.
• Damaged or missing items must be reported within 7 days of delivery, with photos, to export@plasarf.com.

• The Buyer can cancel the order free of charge before it ships and receives a full refund, including shipping.
• Returns can be requested within 30 days of delivery under the conditions of our Refund & Return Policy.
• Damaged, wrong or defective products are replaced or refunded, and the Seller covers the return shipping.
• Refunds are made through iyzico to the card used for the order, in the currency paid.

Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, strikes, carrier or customs disruptions, or acts of public authorities.

Personal data provided by the Buyer is processed to perform this agreement, as described in our Privacy Policy.

This agreement is governed by the laws of the Republic of Turkey. [The courts of Adana, Turkey] have jurisdiction over any dispute.

The Buyer accepts this agreement electronically by confirming it at checkout before payment. The version published at the time of the order applies to that order.