This website is operated by Plasarf Plazma ve Lazer İthalat İhracat Sanayi Ticaret Limited Şirketi, Kiza Is Merkezi, A3 Blok No: 437/2I, Onur Mahallesi, Turhan Cemal Beriker Bulvari, 01130 Seyhan / Adana, Turkey (“we”, “us”). We are the controller of the personal data described in this policy. For any privacy question or request, contact us at export@plasarf.com.

• Account details: first name, last name, email address and password (stored only as a secure hash).
• Contact and delivery details: company name, phone number, street address, city, postal code and country.
• Order details: products, quantities, prices, shipping method, order and delivery status.
• Payment details: card brand and the last 4 digits of the card. Full card details are entered on the iyzico payment page and are never seen or stored by us.
• Messages you send us through the contact form, quote requests or by email.
• Technical data: IP address and basic request data, used for security and to prevent abuse.

• To process and deliver your orders, handle returns and refunds and provide support. Basis: performance of a contract.
• To keep invoices and accounting records as required by law. Basis: legal obligation.
• To prevent fraud and keep the website secure. Basis: our legitimate interests.
• To send newsletters or offers, only if you opted in. Basis: consent, which you can withdraw at any time.

We share personal data only with service providers that need it to perform their service:

• iyzico, for payment processing.
• DHL Express, for delivery and customs clearance (name, company, address, phone, email and shipment contents).
• Resend, for sending order and account emails.
• Our hosting and database providers, to run the website.
• [Analytics / advertising providers, if used, e.g. Google or Meta]

We do not sell your personal data.

We are based in Turkey, and some of our service providers are located outside the European Economic Area and the United Kingdom. Where required, transfers are protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses, or are necessary to perform our contract with you, for example to deliver your order.

• Order and invoice records: for the period required by commercial and tax law [e.g. 10 years].
• Account data: while your account is active. You can ask us to delete it at any time.
• Contact and quote messages: [e.g. 2 years] after our last exchange.

We use cookies that are necessary for the website to work, such as keeping you signed in and remembering your cart. [If analytics or advertising cookies are used: these are only set with your consent, which you can change at any time.]

Passwords are stored as secure hashes, all traffic is encrypted with HTTPS, and payments are handled by iyzico on its own secure page. Access to personal data is limited to what is needed to fulfil orders and provide support.

You can ask us to access, correct or delete your personal data, to restrict or object to its use, or to receive a copy of it in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email us at export@plasarf.com.

You also have the right to lodge a complaint with the data protection authority in the country where you live or work.

We may update this policy from time to time. The latest version is always available on this page, with the date of the last update.