This website is operated by Plasarf Plazma ve Lazer İthalat İhracat Sanayi Ticaret Limited Şirketi, Kiza Is Merkezi, A3 Blok No: 437/2I, Onur Mahallesi, Turhan Cemal Beriker Bulvari, 01130 Seyhan / Adana, Turkey (“we”, “us”). By using this website or placing an order, you agree to these Terms and to our Privacy Policy.

Our store is intended for business customers. By placing an order, you confirm that you are purchasing for business or professional purposes and that you are authorised to act on behalf of the company named in your order.

• Your order is accepted once your payment is completed and you receive our order confirmation.
• All orders are subject to availability. If an item turns out to be unavailable, or a price was clearly shown in error, we will contact you and may cancel the affected order with a full refund.
• We may refuse or cancel orders in cases of suspected fraud or misuse.

Product images are for illustration. Please check that the specifications (size, thread, model, compatibility with your machine) match your requirements before ordering. If you are unsure, contact us before placing your order.

• Prices are shown in EUR. You can also view prices and pay in GBP; the final amount is fixed when you place your order.
• Shipping costs are calculated at checkout and shown before you pay.
• Orders ship DAP (Delivered at Place) from Turkey. Import VAT, customs duties and any clearance fees charged in the destination country are payable by the recipient, as described in our Shipping Policy.

Payments are processed securely by iyzico. We accept Visa and Mastercard credit and debit cards, with 3D Secure verification. Your card is charged when you place your order. We do not see or store your full card details.

• We ship with DHL. Delivery dates shown at checkout are estimates provided by DHL. Details are in our Shipping Policy.
• You are responsible for providing a complete and correct delivery address and phone number. Costs caused by an incorrect address, such as return or redelivery charges, may be charged to you.
• Risk of loss passes to you when the goods are delivered to your address.

You can cancel your order for a full refund before it ships. Returns are accepted within 30 days of delivery and are inspected on arrival, which may result in a partial refund. Full details are in our Refund & Return Policy.

To the extent permitted by law, we are not liable for indirect or consequential losses (such as lost production or profit), or for delays caused by the carrier or customs. Our total liability for any order is limited to the amount paid for that order. Nothing in these Terms limits liability that cannot be limited by law.

These Terms are governed by the laws of the Republic of Turkey. [The courts of Adana, Turkey] have jurisdiction over any dispute.

We may update these Terms from time to time; the version published at the time of your order applies to that order. For any question, contact us at export@plasarf.com.