This policy explains when you can cancel an order, return products and receive a refund. It applies together with our Terms of Service. Our store serves business customers.

• You can cancel your order any time before it ships: from your account (order details) or by emailing export@plasarf.com with your order number.
• Once approved, we refund the full amount, including shipping, to the card you paid with.
• Once an order has shipped it can no longer be cancelled; you can request a return after delivery instead.

• If your parcel arrives damaged or does not arrive, contact us within 7 days of delivery (or of the expected delivery date) with your order number and photos of the parcel and products.
• If you received a wrong or defective item, contact us with photos and a short description.
• In these cases we cover the return shipping and offer a replacement or a full refund for the affected items.

• You can request a return within 30 days of delivery by emailing export@plasarf.com with your order number, photos and the reason for the return.
• Please wait for our return instructions before sending anything back. Parcels sent to Turkey without them can be held or charged at customs.
• Returned items must be unused, undamaged and in their original packaging.
• Return shipping, using a trackable service, and any related costs are your responsibility.

• Returned items are inspected on arrival. Depending on their condition, we issue a full or partial refund for the returned products.
• For returns under section 4, the original shipping cost is not refunded, and deductions may apply for damage not caused by us or missing parts or accessories.
• Import VAT, customs duties and clearance fees paid on delivery are charged by the authorities in your country and are not refunded by us. VAT-registered businesses can usually reclaim import VAT through their VAT return.

• Refunds are made through iyzico to the card used for the order, in the currency you paid in (EUR or GBP).
• The refund is sent as soon as it is approved; depending on your bank, it can take several business days to appear on your statement.
• If your card account is in another currency, the amount shown by your bank may differ slightly because of exchange rates.

• Opened, used or damaged products (unless they arrived damaged or defective).
• Clearance, promotional or final-sale items.
• Items ordered specially for you, such as products sourced or made on request.

For any cancellation, return or refund question, email export@plasarf.com with your order number.