We ship from our facility in Adana, Turkey with DHL Express to customers across Europe, including the United Kingdom. The full list of countries is shown at checkout. Prices are in EUR, and you can also pay in GBP.

Orders are prepared and handed to DHL within 1-2 business days after payment. Orders placed on weekends or Turkish public holidays are processed on the next business day.

Where available for your address, you can choose at checkout:

• Express (DHL Express Worldwide): our fastest option, shipped by air.
• Economy (DHL Economy Select): a lower-cost option, shipped by road.

The estimated delivery date for each option is shown at checkout and is provided by DHL. Customs clearance, weather or other events outside our control can cause delays.

• Shipping costs are calculated live by DHL at checkout, based on your address, the size and weight of your parcel, and the option you choose.
• The exact shipping cost is shown before you pay.
• Shipping costs cover transport only; they do not include import VAT or customs duties (see section 5).

• Orders ship DAP (Delivered at Place) from Turkey. Import VAT, customs duties and any clearance fees charged in your country are payable by the recipient. DHL will usually contact you to collect them before or on delivery.
• These charges are set by the customs authorities of your country and are not known to us at the time of sale. VAT-registered businesses can usually reclaim import VAT through their VAT return.
• Each shipment travels with a commercial invoice. If DHL needs your company's VAT or EORI number for clearance, please provide it promptly to avoid delays.
• If a shipment is refused or cannot be cleared because charges are not paid, the return costs may be deducted from any refund.

Once your order ships, you will receive your DHL tracking number by email. If you have an account, you can also follow your delivery from your order details.

Please make sure your delivery address and phone number are complete and correct. DHL may contact you by phone or email to arrange delivery or customs clearance. Costs caused by an incorrect address, such as return or redelivery charges, may be charged to you.

Please report damaged or missing items within 7 days of delivery (or of the expected delivery date) by emailing export@plasarf.com with your order number and photos. Keep the parcel and packaging until the case is closed, as DHL may need to inspect them. We will then arrange a replacement or refund as described in our Refund & Return Policy.